SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of musicwick (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of musicwick.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар выглядит очень круто. Качественно. Пришло очень быстро. Спасибо продавцу
exatamente como descrito. excelente qualidade. rapidez para entregar.
igual a la foto, bien acabado, detalles finos
спасибо продавцу.бистрое отправка
Гитара очень понравилась! красивая, цепочка толстая, даже с мешочком :) заказ дошел за две недели до Подмосковья. всем очень довольны.
Хорошее качество, все как на картинке, описание соответствует, рекомендую!
rapid dispatch, arrived safely and looked good. very satisfied.
очень быстрая доставка
Получил посылку из Китая - цепочка с кулоном в форме гитары. Я заказал цвет – золото. Упаковка надежная, в подарок от продавца - маленький черный кисет для сбережения кулона. Сам кулон и цепочка изготовлены качественно. Я доволен заказом и всем рекомендую продавца и магазин. Посетите мой канал YouTube «Аккорды и музыка». Следующий ролик запишу с кулоном на шее. Дополнительный отзыв напишу позже.
La caña! recibido en 2 semanas. lo recomiendo.
качество великолепное. максимально рекомендую.
fast delivery 5 days beautiful product
четкий но гитарка совсем маленькая (
Заказала сыну-гитаристу. Он счастлив! Качественное исполнение!
Es de buena calidad! Lo único malo es que es un poco pesada. Aún así, estoy muy contento con esta compra, gracias!
Посылка пришла до Москвы за две недели. Красивая подвеска, всё соответствует описанию. Продавец положил мешочек фирменный. Спасибо
The goods are very good and comes with a bag to put them by when needed
Prachtige ketting! Zeer snelle levering!
Order went very well, happy with service and communication. Great store
Well-made. I didn't need to communicate with the store.
Ziet er mooier uit dan op foto (glanzend) goede ketting wel iets te lang maar dat is geen probleem
Produto de muito boa qualidade, não esperava, estou bem surpreso e feliz com a minha compra!
Good Quality Necklace! even better than the pictures! Delivered Fast!
Mooie ketting met hanger, ziet er heel goed uit zeer tevreden.
Огромное спасибо продавцу!!! Мне очень понравилось!!!
Hermosa Fender
Дочке понравилось.Мне тоже. единственное колечко приваренное к гитаре ненадежное, если разогнется то....можно потерять и видно желтый метал на срезе этого колечка.ждали вроде недолго.советую.спасибо
me encantó , y a mi novio es idéntica a la imagen ,hasta le puede grabar el nombre atraz , está precioso
Ordine ricevuto nei tempi stabiliti. Ottimo prodotto. Grazie
Goods in accordance with the description,. I am satisfied
Llegó en buenas condiciones e incluso antes de lo esperado
Cool!!
ótimo tudo certo