Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general word or description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How much does shipping cost?
We provide FREE shipping! For that you just need to order over 25$. Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost.
How long does delivery take?
Usually 1-3 weeks. Due to high demand of some of our most popular products, or if you live in a remote area, please allow 3-6 weeks for delivery.
If your order hasn’t arrived within the estimated delivery times, please contact our support team at support@musicwick.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
Yes, the tracking number is available for most countries and will be sent to you through email. It may take up to 14 days to receive your tracking number during peak season as our shipping company may delay the shipment. Make sure to open an account so you can always keep track on your order status.
What is Priority Shipping?
Due to us receiving a high volume of orders every day, customers can experience a slightly longer wait time until their order is processed (usually 1-2 days). Priority Shipping notifies our team to process your order immediately and ensures your order will be shipped ASAP.
I’ve entered a wrong shipping address! Can I change it?
If this happens to you, please email us as soon as possible, as we will try our best to take care of it. However, we can’t promise anything as all our items are usually processed quite quickly. If your order has already entered the shipping process, we won’t be able to make any amendments to the order.
Can I cancel my order after it’s been placed?
It is possible to cancel in 12 hours after your order has been placed. After that, we are unable to cancel your order once it has been processed and/or shipped.
Invalid Reasons:
- Customer no longer wants the items – This is the most common example which we do not tolerate. The Customer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the customer enters into a legally binding contract with the seller to purchase all items in that order.
- Customer found items cheaper somewhere else – The Customer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that and follows with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The MusicWick is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Can I get refund if I do not get my item?
It usually takes around 2-4 weeks to arrive unless it’s to a remote destination or during a festival season, in which case it may take up to 6 weeks to arrive. Customs checking will also delay the delivery time, so please we ask that you please be patient for your delivery. If the parcel does not arrive in 2 months, with tracking information or the sent receipt of the parcel provided, a refund up to 80% of the order or a replacement will be sent again under agreement.
What is the return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at support@musicwick.com with details/photos of the product and the defect.
We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund your purchase in full.
Shipping Information
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please contact us for availability and pricing.
Shipping Time
7-15 Days (90%)
15-25 Days (95%)
24-40 Days (99.99%)
41-60 Days (100%)
Why does it take time?
It takes time because we ship products international shipping which requires custom clearance on both countries.
What if my item is not received?
We have an easy refund policy, if we fail to deliver item within above mentioned time we will issue you full refund / resend a new order.
Please allow 3-5 days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer
The MusicWick is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
The MusicWick reserves the right to abandon the package(s) and will not be responsible for any refund.
Our Guarantee?
We truly believe we have some of the most innovative and unique product selection in the world, and we want to make sure we back that up with a fantastic and experienced customer support.
If you don’t get a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don’t like it, no hard feelings we’ll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
Any other question?
Please contact our support team at support@musicwick.com.
