SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of musicwick (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of musicwick.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
está justo como en la imágen, tardo un poco pero llegó en buen estado, el Servicio a cliente de lo mejor, buena compra estoy satisfecho
По доставке все хорошо. Браслет хороший, смотрится супер.
I got the product. like. Thanks.
заказ пришел за 3 недели, все отслеживалось, спасибо продавцу, браслет был чуть великоват, пришлось отрезать, все супер
very good store and fast delivery
Lovely!
Жестковат
SUPER OK MERCI
produto de acordo com o anunciado, estou satisfeito
Me encanta el producto, muchas gracias!!!
Качество отличное, браслет интересный.
Everything was perfect!
item as described. loved it.
goods is so goooood
جميل
completamente satisfeito, obrigado
perfect quality :)
buena calidad por bajo coste
biraz büyük ama çok güzel
Love it!
Хороший продукт.
Хорошей браслет за свои деньги
Bellissimo prodotto.
Thank you.
fast delivering good quality
Es muy chula y ha llegado justo a tiempo. Muchas gracias al vendedor
pengiriman cepat
Very nice!!
супер. быстро. качество отличное. закажу еще
Браслетом доволен все хорошо! Застежка не магнитная это даже лучше.Спасибо!
Heel mooi!!!!
Good quality, I recommend.
Очень доволен!!!
Perfect quality and very fast come 14 days
Great product
Muito bonitas, ótima qualidade
Изумительный браслет.Очень рекомендую.Трек не отслеживался, но браслет стоит того, чтобы подождать.
Ha llegado super rápida y es igual a lo que esperaba.
Пришло быстро) сделано качественно
Очень хорошо
Все супер
Прикольный браслет. Даже без запаха
Очень крутой браслет!!! только на меня, жаль, великоват( Но качестве супер!! На высоте) Ехал долговато, около месяца
крутое
Bonne qualité mais dommage trop grand pour mon petit poignet
I am very satisfied, thank you.