SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of musicwick (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of musicwick.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Для своєї ціни чудова цепочка. Добре упакована, йшла місяць
arrivato in 30gg, come da descrizione. consigliato
Very pretty.
package was Good, but delivery exceeded the delivery time
ME ENCANTA.
Precioso colgante. Pensaba que era mucho más pequeño. Muy satisfecha. Vendedor recomendable
Товар очень хороший!!! Продавец молодец!!! Всем советую!!!
Kb. 2 hét alatt megjött. A lánc nem a legerősebb, de nem rossz.
Tutto ok, venditore consigliato
Очень довольна, только заказ шёл очень долго
Exactly like on the picture.
Супер!
This is a beautiful necklace! I love it, although the chain is a little bit thin, but it looks elegant.
ha llegado muy rápido y es tal y como se describe
Хорошая цепочка, правда шла очень долго. Настолько, что я аж спор открыл, а так всё нормуль
Naszyjnik jest fajny trochę długi ale ok.
reçu en 3 semaines ,jolie collier simple et élégant.
Очень оригинальные, супер. Мне нравится.
Нота оказалась больше, чем я думала, но все равно очень милая. :)
el dige esta demasiado grande, pero esta bien para el precio. gracias
Ricevuto in pochissimo tempo molto bello come da spiegazione
Супер. Как на картинке) даже не ожидала такого хорошего качества)
классная вещь) пока не потемнела, длина цепочки отличная. не снимаю уже недели 2, в душ тоже.
Быстро пришел, кинули в ящик. Очень милый и аккуратно сделано.
нам понравились.спасибо
отличный кулон
13 luty zamówiłam , dotarła 4 kwietnia. Zgodnie z opisem.Ładna, polecam.
миленько
Довольно крупная нотка и тонкая цепочка. доставка до СПБ более двух месяцев.
Un poco más grande de lo que me esperaba pero bonito
всё ок)
Beautiful, thank you. Fast delivery, I recommend this store.
Bellissima collana perfettamente rifinita e molto luminosa. @@@@
Хорошая бижутерия.
molto carino. ok tempi di arrivo in Italia, come stabilito.
Es más grande de lo que se ve en las fotos. Un poco a disgusto porque pensaba que el colgante en sí era más pequeño.
4 звезды потому что , на кулоне на ребре красное пятно которое бросается в глаза.А так кулон классный
très beau rien à dire
A steady store in our shop. Thanks!
Очень долгая доставка, но сам кулон отличный)
chegou no prazo estimado, bem embalado e são muito lindos, satisfeita!
me encantó, igual a la imagen
Es muy chulo. La cadena es finita, pero el cierre es seguro. Le ha costado un poco llegar, pero ha llegado muy bien embalado. Muy contenta.
очень милое украшение, правда цепочка немного тонкая,но мне понравилось, спасибо большое!
bueno
just fine
Product is nice. I reccomend
molto carina davvero ! inoltre è anche la misura giusta ! bello mi piace
заказ пришёл. все хорошо. спасибо продавцу!
Цепочка очень тонкая, скажем прямо на пару раз одеть, но мы же все понимаем, что за эту стоимость она вечной и не будет. а так всё красиво, без повреждений, доставка 2,5 недели в Архангельск, упакована надёжно. бросили в почтовый ящик.
Все здорово. Оказалось, в комплекте ещё и цепочка
pendant is bigger than it looks in the picture
Good quality. Seller complies announced. Well packaged, correct time delivery, happy with my purchase. I recommend it.
todo muy bien. es exactamente igual que en la foto. tarda más o menos un mes en llegar.
Tan bonito como se ve en la imagen y llegó rápido!!
не отслеживалось. Доставка месяц.
хороший подарок, лёгкая, симпатичная, можно носить в будние дни.