SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of musicwick (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of musicwick.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the bracelet, it corresponds to the description. Delivery fast, I recommend!
Great product! As picture... Beautiful comfortable and arrived in little time….
Пришло за две недели, все хорошо упаковано, продавца советую качество хорошее
Everything ok as the description
Very beautiful and cool bracelet. I thought it would be a little more, but nothing. It's just gorgeous!!))
The order came on time, the picture corresponds, problems with the store of problems, the order is satisfied. I recommend it!
The description is accurate, but on the first day the chain broke. Very flimsy everything.
Cool!!! Really cool
смотрится красиво, но ооочень жидкая цепочка,
Like is beautiful! Exactly as picture shows, and made me very happy because arrived near my birthday! Will put and will take photo for you to see. Kisses.
It's pretty much
Ordered as a gift. Everything is chic, the girl really liked it. The quality is excellent and everything is like in the picture.
Ordered 14.07 and came 06.08. The whole thing. Packed in a pupyrku bag. I took my daughter, she really liked the bracelet. Thank you.
Красиво, но на браслете поменяла бы застёжку
Great product arrived in less time than expected! Thank you are any remaining satisfied
Corresponds to the description and photo, the smell of chemistry is not, delivery is fast
При заказе браслета стоит учитывать, что его фактическая длина всего лишь 18 см, остальные 4 см это хлипкая цепочка с карабином, которая рассыпалась буквально сразу же. Качество браслета также не ахти, тонкий и совсем не кожаный. Буду полностью переделывать и пересаживать все шармы на ремешки из натуральной кожи. Можно брать, но только на тонкое запястье подростка.
Prima, verzending was 2 maanden.
пришел быстро, три недели со дня заказа. все как в описании
Unless I should subtract stars because it more my error with choice not to end under each other but well with ration dissatisfaction however it zabiorę at least quickly came for what already + the please
Bracelet chic, all as I like. Arrived quickly, looks great, Thank you very much
All as in the picture. For such a price, the quality is very good. Delivery is very fast, days 10 to Samara
Ееееее! ROTK! Punki Hoy! Everything is high quality! Order. I am a small hand panchonok ~
Very nice, as in the picture, exactly.
Bracelet cool, thank you!
Thank you to the store. I liked the bracelet, it came in good quality, no smell and damage.